It’s completely new with brand box, heel are approximately 3 inches. Selling due to size issues. I generally buy size 5 but it doesn’t feet to me. So if your size is 4 to 4.5 and if you have narrow feet this shoe pair is just for you. Please don’t negotiate as the price is already it’s best. FREE GIFT WITH EVERY PURCHASE. Before providing any feedback please check carefully as the MRP is already mentioned on the heel itself.