1: Package opening video and product with freebies photo must.
2: Refund request reason should be very clearly mentioned as the product details are already mentioned that the product is not at all brand new.. it has some flaws..
3: Without clear photo and video of the product and it's flaw, buyer won't get any refund.
A great deal is waiting for you. Why are you waiting for the best time, grap before anyone else grabs it.