Community Guidelines

Givers - A willing giver on FreeUp should be:

  • The rightful owner of the item, which should be sufficiently interesting for other users to pay delivery fee for.
  • Posting an item that asks for reasonable amount of points according to market conditions, and never asking for cash value.
  • Posting an item in reasonably good condition, if used.
  • Accurately describing the item in both the title and description areas, so other users will have sufficient understanding of the condition of your item.
  • Uploading the actual photos of your item, and not any official stock photos. If the item is brand new and boxed, we recommend to take a photo of the item in original packaging.
  • Uploading photos of good quality, with sufficient lighting and plain background. Natural sunlight is better than flash light. Item should be centered and photo should not be blurry.
  • Committed to send the item within 72 hours of another user grabbing the item.
  • Able to properly pack the item suitable for regular delivery service pan-India.
  • Not posting any personal contact information or any third-party link in any post.
  • Not posting any item that is illegal in accordance to the Indian Rule of Law.

In the interest of FreeUp marketplace users, FreeUp reserves the right to flag items which do not conform to the above to be temporarily inactive, until the Giver remedies the situation.

Takers - If you grab an item on FreeUp, you agree that:

  • Delivery fee that you pay is refundable if giver does not arrange shipping within 5 days.
  • FreeUp as the platform only facilitates willing transactions between users and cannot be held accountable if the item received does not meet your expectations.
  • Since these are giveaways, givers might not want to have them back. If the item is in good condition, you can post it for others to grab.
  • You will be courteous to other users, not participate in unreasonable haggling, use foul, abusive or hate language
  • If you encounter an unreliable giver or the item is not accurately described, please report to the FreeUp team. We will take appropriate measures to safeguard the quality of the community.

In the interest of FreeUp marketplace users, FreeUp reserves the right to flag items which do not conform to the above to be temporarily inactive, until the Giver remedies the situation.